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Exterior Improvements
- Freehold, NJ
About this business
Location details
4400 Route 9 South, Suite 1000, Freehold, NJ, 07728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Paid $8,000 Deposit for Andersen Windows – No Delivery After 6+ Months" Please Read and Use Caution Moving Forward With This Contractor! I hired Exterior Improvements in November 2025 for a full window replacement project totaling $24,990 and paid an $8,000 down payment specifically for Andersen windows. The company promised delivery in approximately six weeks. Despite repeated assurances and multiple extensions citing weather delays, no windows were ever delivered and no installation work was performed. In March 2026, ow... read more
Business response:
We are disappointed to hear about your experience, Steve. Your concerns regarding the delayed window delivery and outstanding deposit are serious matters that we take very seriously. We understand how frustrating it must be to wait over six months for your Andersen windows without receiving the product or service you paid for. The lack of delivery after multiple promised deadlines is unacceptable, and we recognize the significant impact this has had on your home improvement project. We want to address your situation direct... read more
Completely unprofessional lack of after sales service. I had an issue after installation and they tried everything to get out of honouring warranty- including claiming that the warranty was not documented. No respectable builder would ever make that claim. I shall be passing my feedback to the insurance company so that they don’t use this unprofessional outfit again.
Business response:
Thank you for bringing this to our attention, Flavio. We sincerely apologize for the experience you had with our warranty service. Your concerns about unprofessional behavior and warranty documentation are serious, and we take full responsibility for falling short of your expectations. We understand how frustrating it must have been to encounter issues after installation and then feel like we were not standing behind our work. This is not the standard we set for ourselves at Exterior Improvements, and we are genuinely sorry... read more
They were sent to me by my insurance company to sort out my entries after a fire. If I could rate them a 0 I would. These unprofessional people.
Business response:
Your concerns are noted, Anthony, and we sincerely apologize for the unprofessional experience you encountered during such a difficult time. We understand that dealing with fire damage is already stressful, and our service should have made the process easier, not more challenging. Your feedback is important to us, and we take these concerns very seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact us at (732) 210-9440 so we can address your specific c... read more
I don’t usually leave negative reviews, especially for small businesses, but I feel it’s important to share our experience. We hired Exterior Improvements for a siding and gutter project and paid $30,000 of a $36,000 job. Months later, the job was still unfinished, communication was inconsistent, and materials were misordered. Our home was left exposed for weeks, and we eventually had to bring in another contractor to complete the work. Based on our experience, I would encourage others to carefully research and consider othe... read more
Business response:
Your concerns are noted. We understand your frustration with the unfinished work and communication issues. Please contact us at (732) 210-9440 to resolve this matter.
RecommendedExcellent craftsmanship, superior customer service and on-point pricing!
Frequently asked questions about Exterior Improvements
How is Exterior Improvements rated?
Exterior Improvements has a 4.9 star rating with 136 reviews.
When is Exterior Improvements open?
Exterior Improvements is closed now. It will open on Monday at 9:00 a.m.