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West Coast Solar
- Consumer Services
- Brentwood, CA
About this business
Location details
2165 Elkins Way Suite C, Brentwood, CA, 94513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a solar system from West Coast Solar in Brentwood CA. I have a solar panel that is under warranty and West Coast Solar has refused to honor the warranty contract I have with them to fix/replace the panels and will not respond back to multiple service requests and have now said to have my attorney contact them. I would never recommend doing any business with West Coast Solar based on the poor customer service I have experienced and lack of professional service from management and owner/CEO. *** response to owner r... read more
The technician who finally arrived at my house five weeks after I contacted West Coast Solar, did a great job replacing the inverter. The level of service from West Coast Solar as a company has a lot of room for improvement. Five weeks without Solar is not acceptable. I made many phone calls that were not returned, and I felt like I was getting the runaround. In the end, solar edge sent the inverter to West Coast Solar, who scheduled the work, then reschedule the work, then reschedule the work again! The technician was confi... read more
3 of the last 4 years, (this year is the 3rd) I have had an issue with something with our solar. Each of those issues, were poorly followed up with any sort of response from WCS customer service/team. I have had to resort to sending frustrated emails to the Tamayo family (owners) members in order for a rep to reply to me. Every time. WCS' customer service is that bad. This latest issue they denied accountability in their communication. The attached photo shows them sending a text to an incorrect number (in their defense, th... read more
It has taken over four months from deposit to passing city inspection. Most of the installation was initially unsatisfactory and had to be redone resulting in probably three weeks delay overall. However, the end result is super nice. The office staff and the field workers were always polite and cooperative. I suspect that things would likely have gone smoother if the work flow was more normal, however, with incentives about to expire everyone was under pressure to complete a heavy workload.
Overall, we’re satisfied with the final solar system—23 REC panels and two Powerwall 3 batteries, and we’ve seen a dramatic drop in our PG&E bill, from $670 to under $100 a month. Darren was straightforward, knowledgeable, and a pleasure to work with, and the installation team was professional and efficient. However, the installation process was frustrating and significantly delayed. We signed our agreement in November 2024, but the system wasn’t installed until late March 2025. Much of the delay stemmed from poor coordinat... read more
Frequently asked questions about West Coast Solar
How is West Coast Solar rated?
West Coast Solar has a 4.3 star rating with 178 reviews.
When is West Coast Solar open?
West Coast Solar is open now. It will close at 5:00 p.m.