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West Coast Solar
- Consumer Services
- Brentwood, CA
About this business
Location details
2165 Elkins Way Suite C, Brentwood, CA, 94513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like to thank Rob for the excellent customer service provided, he worked on 2 EcoFlow solar installations on my son’s homes. First one is perfect. But 2nd one has intermittent issues that requires immediate diagnosis when it happens, this is where Rob shows his excellent commitment to customer services. I called and text him after hours, during weekends and he always responded right away and be able to monitor the system remotely and worked with us on diagnostics, without him, it will be very difficult to figure out due to... read more
Cliff with West Coast Solar is AWESOME!! Polite, courteous, friendly and approachable! He explained the processes very well, checked in with me before, during and after he had finished. What an asset to the company! Give him a raise! 👏🤩
It has taken over four months from deposit to passing city inspection. Most of the installation was initially unsatisfactory and had to be redone resulting in probably three weeks delay overall. However, the end result is super nice. The office staff and the field workers were always polite and cooperative. I suspect that things would likely have gone smoother if the work flow was more normal, however, with incentives about to expire everyone was under pressure to complete a heavy workload.
The technician who finally arrived at my house five weeks after I contacted West Coast Solar, did a great job replacing the inverter. The level of service from West Coast Solar as a company has a lot of room for improvement. Five weeks without Solar is not acceptable. I made many phone calls that were not returned, and I felt like I was getting the runaround. In the end, solar edge sent the inverter to West Coast Solar, who scheduled the work, then reschedule the work, then reschedule the work again! The technician was confi... read more
3 of the last 4 years, (this year is the 3rd) I have had an issue with something with our solar. Each of those issues, were poorly followed up with any sort of response from WCS customer service/team. I have had to resort to sending frustrated emails to the Tamayo family (owners) members in order for a rep to reply to me. Every time. WCS' customer service is that bad. This latest issue they denied accountability in their communication. The attached photo shows them sending a text to an incorrect number (in their defense, th... read more
Frequently asked questions about West Coast Solar
How is West Coast Solar rated?
West Coast Solar has a 4.3 star rating with 186 reviews.
When is West Coast Solar open?
West Coast Solar is open now. It will close at 5:00 p.m.