West Coast Solar

Bill Shedd 

on Google

2 months ago

The technician who finally arrived at my house five weeks after I contacted West Coast Solar, did a great job replacing the inverter. The level of service from West Coast Solar as a company has a lot of room for improvement. Five weeks without Solar is not acceptable. I made many phone calls that were not returned, and I felt like I was getting the runaround. In the end, solar edge sent the inverter to West Coast Solar, who scheduled the work, then reschedule the work, then reschedule the work again! The technician was confi... read more

Angelo Hijada 

on Google

2 months ago

3 of the last 4 years, (this year is the 3rd) I have had an issue with something with our solar. Each of those issues, were poorly followed up with any sort of response from WCS customer service/team. I have had to resort to sending frustrated emails to the Tamayo family (owners) members in order for a rep to reply to me. Every time. WCS' customer service is that bad. This latest issue they denied accountability in their communication. The attached photo shows them sending a text to an incorrect number (in their defense, th... read more

Wayne Harrington 

on Google

a month ago

I purchased a solar system from West Coast Solar in Brentwood CA. I have a solar panel that is under warranty and West Coast Solar has refused to honor the warranty contract I have with them to fix/replace the panels and will not respond back to multiple service requests and have now said to have my attorney contact them. I would never recommend doing any business with West Coast Solar based on the poor customer service I have experienced and lack of professional service from management and owner/CEO. *** response to owner r... read more

Jack T 

on Google

2 months ago

It has taken over four months from deposit to passing city inspection. Most of the installation was initially unsatisfactory and had to be redone resulting in probably three weeks delay overall. However, the end result is super nice. The office staff and the field workers were always polite and cooperative. I suspect that things would likely have gone smoother if the work flow was more normal, however, with incentives about to expire everyone was under pressure to complete a heavy workload. 

Adrianne Silver 

on Google

2 months ago

The guys did a great job of replacing the optimizer. They placed their ladder in the correct area so it wouldn't damage my gutter and did they completed the job quickly.