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Pro-Masters Auto Collision & Hail Center
- Body Shops
- Pueblo, CO
About this business
Location details
21 Greenhorn Dr., Pueblo, CO, 81004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedWe have brought two cars in this summer. They have done all communication with insurance (even with a hassle), set us up with a rental, and followed up on the status throughout. The customer service was impeccable!!!!! Thank you!!
RecommendedPro Masters did an excellent job the hail damage on my truck. Everything they did was first class. Steve took care of everything from start to finish. His customer service was awesome. And the ladies at the front desk were amazing. This is a top notch auto body repair shop that will have my business from now on. Thank you all at Pro Masters.
Recommended
Recommended
Recommended
Hire a manager that does not threaten people with violence Steve is un professional he lies our just does not return phone calls get cars done faster then 6 weeks and show empathy towards your fellow humans. Show your customers you care not rude disrespect
Business response:
We apologize for any negative experience you may have had at our center. We take your feedback seriously and will address the issues you have raised with our team. Please feel free to contact us at (720) 885-0875 to discuss this further.
I took my two month old jeep there to fix some hail damage when I got it back there was overspray on the outside bumper, fenders and wheels. The inside had overspray on some of the pillars some how. My doors were missing bolts on the inside so the mechanical pieces on the inside rattled. And they replaced the hood with a cheap aftermarket hood and not a OEM hood.
Business response:
Brandon, we're a trusted hail center because of the quality of our work, so I'm saddened if we didn't prove that to be true. While we do our best to prevent overspray, it should be limited if it does occur. I encourage you to reach out to us at (719) 543-4393 so we can discuss your experience in more detail. - Doug N., Owner
I took my cars to them in October of 2018 and it's May of 2019 only 7 months and counting and I still don't have my cars completely fixed yet so many problems with them and to top it off they have zero customer service skills I'm on the verge of taking legal action on them...not happy at all... I won't recemend this place to anyone not even my worst enemy... and to top it off Doug the owner just think none of this is a big deal and don't communicate with the costume when he knows there is a problem with something...😠😠😠😠
Business response:
We apologize for the negative experience you had with our services. Please contact us at (720) 885-0875 so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Just wanted to give a word of warning out there to anyone that needs to have body work on their car. Due to a hail storm back in June my car sustained almost $9k dollars in damage. I tried to find a body shop but all were busy until December. Then I saw an ad for Pro Masters (which I can now tell you that they are not pros or masters at fixing cars). The ad said we will pay your deductible (cool)and that they will pay your rental car after the insurance runs out to pay for it (also cool). They could start right away (an... read more
Business response:
Danielle, we stand by our repairs, and that's why we wanted to make things right when yours did not meet the mark. Please know that it's highly unusual for us to lose contact with our customers, and I'm sincerely sorry for any miscommunication there. I know that this review is from a few months ago, but I want to apologize as this is not the kind of service we stand for. Please be sure to reach out offline if you would like to discuss this further -- we would appreciate the chance to leave you with a better impression of who... read more
Frequently asked questions about Pro-Masters Auto Collision & Hail Center
How is Pro-Masters Auto Collision & Hail Center rated?
Pro-Masters Auto Collision & Hail Center has a 4.5 star rating with 564 reviews.
When is Pro-Masters Auto Collision & Hail Center open?
Pro-Masters Auto Collision & Hail Center is closed now. It will open tomorrow at 8:00 a.m.